About Autism Up

Frequently Asked Questions


How do I register for AutismUp classes?

A Family Profile is required to complete registration.  Registration is required for all classes and most events through our online system and closes approximately one week prior to the  start of class.  Family profiles must be on file one week prior to the start of the class. Participants can not attend the first session without a Family Profile on file in advance. Registration is not complete until payment method is secured.

What payment options are available?

  • Credit card in full upon registration
  • Cash/check in full upon registration
  • Electronic checks
  • Two-installment billing, available upon request
  • Billing available for Self-Directed funds

Important notes about payments:

  • Participant is responsible for payment to AutismUp in the case of denied coverage under the individual's self-direction budget
  • There is a $20 fee for anything returned to AutismUp, including, but not limited to: insufficient funds, closed bank account, invalid credit card number
  • Individual Sessions require a 24 hour cancellation notice; exceptions may be made in the case of an emergency situation

Does AutismUp accept Self-Direction or Medicaid funds for payment?

AutismUp does accept Self-Direction payments.  It is up to the parent to seek the reimbursement once the invoice is received if using Self-Direction.  Parents are required to forward the invoice to their Broker/Fiduciary Intermediary for payment. 

AutismUp does not accept Medicaid at this time.

What is the AutismUp refund policy?

Classes that are cancelled due to low enrollment will receive a full refund.  Other refunds are given on a case by case basis.  No refunds will be given for absences.  Refunds will be processed within five business days.

Does AutismUp provide financial assistance?

Scholarships are available toward one class per semester for eligible families.  A scholarship form must be completed for each request and sent to the program office along with the top two pages of the most recent tax returns.  Registration and a deposit is also required.  Scholarship applicants will be notified within one week of all materials received.  An invoice will be sent for any remaining balance and payment must be made in adherence to the due date.

Do I have to stay onsite while my child is in a class?

You are not required to stay onsite when your child is in a class unless he/she is not potty trained.  A "late pick up fee" applies if you are not on time for pick up.

Do I need to sign my child in and out of the building?

Yes, all participants must be signed in and out of the building by a caregiver and/or authorized individual.  The only exception is if the participant has written permission to leave independently.  AutismUp must receive a written notice and have it on file from a parent/guardian.

What is your behavior management approach?

AutismUp has a “Hands Off ” approach, except in the case of an emergency.  We strive to meet the individual support needs of each participant through a comprehensive intake process, thoughtful recommendations and placement, and tailored behavioral interventions. The safety of all participants and staff is a priority at all times. AutismUp will make recommendations/changes to program activities and placement, as needed, to ensure the success and safety of all participants and staff.

Does AutismUp have a video surveillance system?

AutismUp is equipped with video surveillance cameras inside program spaces, in order to monitor activities by AutismUp employees and administration.  The cameras are positioned to view a majority of the center activities, but certain areas of the center may not be clearly viewable.  Bathrooms do not contain cameras.  While working at, or visiting AutismUp, you are authorizing AutismUp to record and use the recordings in any lawful manner deemed necessary.  Program participants, parents and guests are expected to adhere to all posted facility rules and signs.

What is the dress code/shoe policy at AU?

The AutismUp Multi-Sensory Learning Environment is a recreation and "gym" space.  Comfortable attire is welcome and appropriate clean, indoor footwear (clean shoes and socks) is required in all program spaces, including the gym floor at all times.  The only exception is the trampoline - no shoes, but socks are required.  For safety, participants may not use fitness equipment without appropriate footwear.  Participants may want to consider dressing in layers as temperatures vary between classrooms, the sensory gym and between activities.  Coat/sweater hooks and cubbies are available for use during programming. 

We appreciate that accidents happen, so AutismUp maintains a supply of clean clothing in the event an item is soiled while in a class.  Socks are available for use on the trampoline for a small fee.

Are classes open to siblings?

AutismUp classes are offered to individuals of every ability.  We welcome families to register siblings.

Do you have open gym hours?

Yes, please refer to the Open Sensory Gym page for a schedule of dates and times.

What if I have questions about an invoice I have received?

Please send an email to finance@autismup.org, or contact Jennifer Muñoz, at (585)-248-9011, ext. 112 .

Where is AutismUp located?  Do you have multiple locations?

The AutismUp Multi-Sensory Learning Envrionment is located at 855 Publishers Parkway, off of Five Mile Line Road, in Webster which is home to our fitness and sensory gym.  Certain programs are held at locations within the community due to the specialized nature of the program, including: area YMCA's, RIT, Nazareth, Norman Howard School, Holy Childhood and the Webster Recreation Center.  Refer to the Programs, Classes and Workshops section for a listing of all available programs and their specific locations.

Does AutismUp provide transportation to and from programs?

No, participants are responsible for providing their own transportation.

Can AutismUp provide an autism diagnosis?

AutismUp is a support organization providing programs and services to support individuals and families living with autism spectrum disorder.  We do not provide diagnoses at AutismUp.  Click here for information about Autism Evaluations locally. 

Can AutismUp recommend a professional or provider familiar with autism?

We do not make recommendations but we have lists of community resources here.  We suggest you visit our Services and Support section, and take advantage of your membership and our network of 2,000 members!  Our private AutismUp Parents Facebook Group allows you to ask other parents for recommendations and/or suggestions.

Can AutismUp help me navigate my child's individual school program?

AutismUp offers private consultations for all matters associated with parenting a child with autism.  Learn more here.

When is AutismUp open?

AutismUp hours of operation vary each semester based on program schedules.  AutismUp administrative office hours are Monday through Thursday, 10 AM - 2 PM.  Most of our programs are held after school and on the weekends, and program schedules are generally late afternoon/evenings Monday through Thursday, and Saturdays. 

Can I use your space outside of program hours?

AutismUp hosts many community organizations and offers Community Based Instruction, group playgroups and professional training.  See our Supports and Services section. 

Can I hold a birthday party at AutismUp?

Yes, birthday parties are held on Sundays.  See our Supports and Services section.  Contact parties@autismup.org for available dates and pricing. 

Am I able to drop in for a tour or play time?

Tours are held on Tuesdays between the hours of 10 AM - 2 PM.  Contact Kristen Lopez at klopez@autismup.org to schedule a visit.

I’d like to hold a fundraiser for AutismUp.  Who do I contact?

We love it when our members and others in the community hold their own fundraisers for AutismUp!  You can contact Beth Ciardi at bciardi@autismup.org for more information on how we can support your efforts on behalf of AutismUp.

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